Delete your better-ed account
This page explains how students can delete their better-ed account and personal data, and what happens to it afterwards.
How to delete your account
These steps are for student accounts. Teachers and administrators: email privacy@better-ed.ai (teacher self-deletion is not available yet).
- Sign in at /login.
- Go to your profile (
/student/profile). In the mobile app: Profile → Delete account. - Choose “Delete account”, type DELETE, and confirm.
Can’t sign in or don’t have the app? Email privacy@better-ed.ai from the address on the account and we will act within 30 days.
What happens
Deletion is immediate and permanent. You are signed out, and we send a confirmation email.
What is deleted for everyone
- Your name, email, profile and guardian details
- Your photo
- Voice and video recordings, transcripts and conversations
- Uploaded files and written answers
- Feedback and concerns you submitted
- Flashcard progress and bookmarks
- Notifications and certificates
- Your sign-in account
Scores and results: what depends on your school
| Your situation | Scores, results, progress and grades |
|---|---|
| Not linked to a school or a class | Everything is deleted, including scores and results. |
| Linked to a school or a teacher’s class | Kept as an anonymous record shown as “Deleted student”, with no personal details. |
Why: the school is the data controller for its records, so keeping the anonymous record lets your school’s records stay complete.
For how long: until your school asks us to erase it. School administrators can request erasure at privacy@better-ed.ai, and we fulfil it within 30 days.
We also keep an internal audit entry that the account was deleted. It contains no personal details and is kept for security, by default for 2 years.
More detail is in our Privacy Policy.