1. Introduction
Predictive Systems, Inc. (“we,” “our,” or “us”) operates the better-ed platform (“Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice assessment tools for educators.
2. Information We Collect
Personal Information
- Name and email address
- School or institution affiliation
- Account credentials and profile information
- Voice recordings for assessment purposes (classified as personal data)
- Student performance data and assessment results
- Images and audio content that can be linked to individuals
Technical Information
- Device information and browser type
- IP address and location data
- Usage patterns and interaction data
- Cookies and similar tracking technologies
- User behavior analytics (via Contentsquare)
- AI model training data and decision logs
⚠️ Important Notice for Educational Institutions
Before using our AI system, educational institutions must verify that the system meets data protection requirements. Confidential information, non-public data, or personal data should not be entered into our AI system until the educational institution has confirmed that the system meets security, privacy, and data management requirements.
3. How We Use Your Information
- Provide and maintain our voice assessment services
- Process and analyze voice recordings for educational assessment
- Generate performance reports and analytics
- Communicate with you about your account and our services
- Improve our AI models and assessment accuracy
- Ensure platform security and prevent fraud
- Comply with legal obligations
- Train and refine AI algorithms for educational purposes
- Maintain documentation of AI decision-making processes
- Support data protection impact assessments
🤖 AI Transparency Commitment
We are committed to transparent AI use in education. We will clearly inform users when AI is used in assessments, describe how it works, its limitations, and how results should be interpreted. AI outcomes are intended as decision-support tools, and educators retain final control over all assessment decisions.
AI Models & Services Used:
- • Google Gemini & OpenAI: Used interchangeably for AI-powered content generation, conversational assessments, and real-time student interactions
- • LiveKit: For real-time audio/video communication and processing
- • Better-Ed-AI Backend: Proprietary AI wrappers for workflow, prompt management and optimization
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with encryption in transit and at rest.
- Voice recordings are processed securely and stored with encryption
- Access to personal data is restricted to authorized personnel only
- Regular security audits and updates are performed
- Data is backed up regularly with secure protocols
- AI model training data is anonymized and secured
- Decision logs and algorithmic processes are documented and auditable
🔒 Educational Institution Requirements
Educational institutions must ensure their staff understands the public nature and confidentiality requirements of data being processed, and which AI services and applications are safe to use with such data. We provide comprehensive documentation to support institutional compliance assessments.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- With trusted service providers who assist in our operations:
- Google Gemini & OpenAI: Used interchangeably for AI-powered content generation and conversational assessments
- LiveKit: For real-time communication infrastructure
- Contentsquare: For user behavior analytics
- Better-Ed-AI Backend: Proprietary AI wrappers for workflow, prompt management and optimization
- In connection with a business transfer or acquisition
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your data
- Objection: Object to certain types of processing
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. For detailed information about our cookie practices, please see our Cookie Policy.
8. AI Ethics and Educational Compliance
We are committed to responsible AI development and deployment in educational settings, following Finnish National Agency for Education guidelines:
- Human Oversight: AI assessments are advisory tools; final evaluation decisions rest with educators
- Transparency: We clearly inform users when AI is used and describe its functioning and limitations
- Bias Monitoring: We monitor our AI models for fairness and work to reduce algorithmic bias
- Documentation: We maintain comprehensive documentation on model training, decision logs, and algorithms
- Impact Assessments: We support educational institutions in conducting data protection impact assessments
- Audit Support: We provide audit records and cooperate with institutional compliance requirements
- Training Materials: We provide documentation to help educators and students understand AI behavior and limits
9. Children's Privacy
Our service is designed for educational use and may involve students under 13. We comply with applicable children's privacy laws, including COPPA and GDPR-K. Parental consent is required for students under 13, and we take additional measures to protect children's privacy. Educational institutions must ensure appropriate supervision and obtain necessary consents before students use our AI-powered assessment tools.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Your continued use of our service after such changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Predictive Systems, Inc.
Privacy & Legal Inquiries:
privacy@better-ed.ai (for data protection, GDPR, COPPA requests)
legal@better-ed.ai (for legal or contractual matters)
Primary Address (Data Controller):
Unit 3006, One Corporate Centre
Julia Vargas Avenue, Ortigas Center
Pasig City, Metro Manila, Philippines
EU/EEA Contact:
Lapinlahdenkatu 16
00180 Helsinki, Finland